Customer Service

“Perceived Indifference
– a quiet threat to Customer Relationships”

Perceived Indifference - when people have the impression that you couldn’t care less about them. Almost 70% of customers relationships suffer from this, customers lose interest, and or leave because they feel the organization is indifferent to them.
The presentation allows participants to shift their perspective and be aware of Perceived Indifference and learn methods to begin to eliminate it, to improve customer service internally and externally.

Participants will discover:

• Areas in their business where Perceived Indifference exists and how to eliminate it
  
• That using Suzanne’s 20 Point Checklist will help you improve your service and raise it to a higher level
  
• Why Customer Service is the # 1 topic on corporate board meeting agendas
  
• How to make their business environment healthy for customers and employees

In an upbeat and energetic workshop Suzanne will convey best practices to improve the customer service in the participants’ businesses and organizations. The workshop takes the audience through stories, live examples and audience participation using humour. Participants will leave with tools and skills to implement immediately in their workplace.